Modules that are Offline

Typical Health Status Message

Reader Expander Warehouse Reader is offline

Cause

This can occur when the module has been added, but the address has not been correctly set.

Note that if you have recently cycled power to the Controller it can take up to 250 seconds for the module to come back online.

Solution

1. If you have cycled power to the Controller, ensure you have allowed enough time for the module to come online.
2. Navigate to the appropriate Expander menu (for example, Expanders | Reader Expander).
3. Check that the Physical Address allocated on the General tab matches that allocated under Expanders | Expander Addressing.
4. If the problem continues, check that the module is wired correctly.
5. Check the LED indicators of the module. If the fault light is on and the status light is flashing red, the number of sequential flashes will indicate an error code.